Express Motorcycle Services
Privacy Policy
This privacy policy explains how Express Motorcycle Services collects, uses, protects and manages information provided through this website, online forms, bookings, enquiries and customer communications.
Our Commitment to Your Privacy
Express Motorcycle Services is committed to ensuring that your privacy is protected. If we ask you to provide information that can identify you when using this website, making a booking, requesting a quote, ordering products or contacting our workshop, that information will only be used in accordance with this privacy policy.
We may update this policy from time to time by changing this page. You should check this page occasionally to ensure that you are happy with any changes.
What Information We May Collect
We may collect information when you use our website, contact us, request a quote, book a service, purchase products, submit an enquiry or communicate with our workshop.
Name and contact details
Phone number and email address
Address, suburb or postcode
Motorcycle make, model and year
Registration, VIN or service details
Booking, quote or parts request information
Payment, order or delivery information
Website usage and enquiry information
How We Use Your Information
We collect this information to understand your needs, provide better service and manage workshop, booking, product and customer communication processes.
- To respond to enquiries, quotes, bookings and parts requests.
- To provide motorcycle servicing, repairs, tyre fitment and workshop services.
- To process product orders, delivery, pickup and customer support.
- To keep internal records relating to customer jobs, invoices and communication.
- To improve our products, services, website and customer experience.
- To contact you about your motorcycle, booking, order, quote or service request.
- To send updates, offers or information where you have agreed or where permitted.
Security
We are committed to ensuring that your information is secure. To help prevent unauthorised access, misuse, loss or disclosure, we use reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect.
Cookies and Website Analytics
A cookie is a small file placed on your device that helps websites recognise your browser, remember preferences and understand how visitors use the site.
We may use cookies and website analytics to understand which pages are being used, improve website performance, analyse traffic and tailor the website to customer needs. This information is generally used for statistical and website improvement purposes.
You can choose to accept or decline cookies through your browser settings. Declining cookies may affect how some parts of the website function.
Links to Other Websites
Our website may contain links to other websites, including booking platforms, social media pages, payment providers, suppliers or other third-party services. Once you leave our website, we do not control those external websites and are not responsible for their privacy practices. You should review the privacy policy of any external website you visit.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
- When filling in a form, look for any option to indicate that you do not want your information used for direct marketing.
- If you have previously agreed to receive marketing or promotional communication, you may change your mind by contacting us.
- You may contact us to request correction of personal information that is inaccurate, incomplete or outdated.
We will not sell, distribute or lease your personal information to third parties unless we have your permission, need to provide a requested service, or are required by law to do so.
Booking, Quote and Parts Requests
When you submit a booking, quote request or parts enquiry, we may use the details provided to assess the request, contact you, prepare a quote, source parts, confirm availability, arrange workshop time or provide customer support.
This may include sharing necessary information with booking systems, suppliers, freight providers, payment processors or service providers involved in completing your request.
Access and Correction
If you believe that any information we hold about you is incorrect, incomplete or out of date, please contact us as soon as possible. We will take reasonable steps to correct information found to be inaccurate.
